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soarsco
Joined: 29 Jun 2021 Posts: 27
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Posted: Wed Aug 04, 2021 1:29 am Post subject: Summer sale purchase |
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I bought two Korg libraries during this summer sale. I got the license keys OK and they are activated, but I notice the libraries and their keys don't show up in my account. Other purchases are there and showed up pretty much right away.
Anyone else have this issue?
Thanks
Joel |
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dimitris Platinum Member
Joined: 31 Jul 2002 Posts: 1660 Location: Greece
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Posted: Wed Aug 04, 2021 7:28 am Post subject: |
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Hi Joel,
I have the same issue and I already have sent an e-mail to KORG. I am waiting for their reply…
It is very strange!
Regards,
Dimitris _________________ KORG PA5X 76 + PaAS - KORG PA1000 (NEW) -KORG NAUTILUS 73 (NEW) - KORG EK-50 - KAWAI VPC1 |
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KK Platinum Member
Joined: 13 Oct 2016 Posts: 1416
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Posted: Wed Aug 04, 2021 12:47 pm Post subject: |
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Yep, it is known problem which happens since a few years already. Also, don't be surprised if the serial number that appears on the site after they answer your request will be different than the one you got at purchase. _________________ My Kronos 7 |
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Space Girl Junior Member
Joined: 03 May 2021 Posts: 69
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Posted: Thu Aug 05, 2021 4:47 pm Post subject: not showing in account |
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Yes I also had the same problem with purchases, but after contacting support they sorted it. |
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soarsco
Joined: 29 Jun 2021 Posts: 27
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Posted: Thu Aug 05, 2021 7:18 pm Post subject: |
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Thanks for the replies. I also sent a message to support. Will see how it goes.
Joel |
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dimitris Platinum Member
Joined: 31 Jul 2002 Posts: 1660 Location: Greece
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Posted: Sat Aug 07, 2021 6:42 pm Post subject: |
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I'm still waiting for a solution to the problem from KORG!
How much time it took to KORG to fix the problem, space girl?
Regards,
Dimitris _________________ KORG PA5X 76 + PaAS - KORG PA1000 (NEW) -KORG NAUTILUS 73 (NEW) - KORG EK-50 - KAWAI VPC1 |
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KK Platinum Member
Joined: 13 Oct 2016 Posts: 1416
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Posted: Sat Aug 07, 2021 8:24 pm Post subject: |
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In my case, it took only live 4 or 5 working days, but it was before the pandemic so currently there still might be less personnel available, etc. _________________ My Kronos 7 |
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soarsco
Joined: 29 Jun 2021 Posts: 27
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Posted: Tue Aug 10, 2021 12:23 am Post subject: |
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Well, once I found the initial reply from Korg in my spam folder ( only a day or so ), they updated my account the next day. So my issue is now resolved. |
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dimitris Platinum Member
Joined: 31 Jul 2002 Posts: 1660 Location: Greece
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Posted: Tue Aug 10, 2021 10:10 am Post subject: |
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Well, the problem solved by KORG!!!
Regards,
Dimitris _________________ KORG PA5X 76 + PaAS - KORG PA1000 (NEW) -KORG NAUTILUS 73 (NEW) - KORG EK-50 - KAWAI VPC1 |
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