Korg Forums Forum Index Korg Forums
A forum for Korg product users and musicians around the world.
Moderated Independently.
Owned by Irish Acts Recording Studio & hosted by KORG USA
 
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Summer sale purchase

 
Post new topic   Reply to topic    Korg Forums Forum Index -> Korg Kronos
View previous topic :: View next topic  
Author Message
soarsco



Joined: 29 Jun 2021
Posts: 27

PostPosted: Wed Aug 04, 2021 1:29 am    Post subject: Summer sale purchase Reply with quote

I bought two Korg libraries during this summer sale. I got the license keys OK and they are activated, but I notice the libraries and their keys don't show up in my account. Other purchases are there and showed up pretty much right away.

Anyone else have this issue?

Thanks
Joel
Back to top
View user's profile Send private message
dimitris
Platinum Member


Joined: 31 Jul 2002
Posts: 1660
Location: Greece

PostPosted: Wed Aug 04, 2021 7:28 am    Post subject: Reply with quote

Hi Joel,

I have the same issue and I already have sent an e-mail to KORG. I am waiting for their reply…
It is very strange!

Regards,
Dimitris
_________________
KORG PA5X 76 + PaAS - KORG PA1000 (NEW) -KORG NAUTILUS 73 (NEW) - KORG EK-50 - KAWAI VPC1
Back to top
View user's profile Send private message
KK
Platinum Member


Joined: 13 Oct 2016
Posts: 1416

PostPosted: Wed Aug 04, 2021 12:47 pm    Post subject: Reply with quote

Yep, it is known problem which happens since a few years already. Also, don't be surprised if the serial number that appears on the site after they answer your request will be different than the one you got at purchase.  Think   Face palm
_________________
Shhh  My Kronos 7 Cool
Back to top
View user's profile Send private message
Space Girl
Junior Member


Joined: 03 May 2021
Posts: 69

PostPosted: Thu Aug 05, 2021 4:47 pm    Post subject: not showing in account Reply with quote

Yes I also had the same problem with purchases, but after contacting support they sorted it.
Back to top
View user's profile Send private message
soarsco



Joined: 29 Jun 2021
Posts: 27

PostPosted: Thu Aug 05, 2021 7:18 pm    Post subject: Reply with quote

Thanks for the replies. I also sent a message to support. Will see how it goes.

Joel
Back to top
View user's profile Send private message
dimitris
Platinum Member


Joined: 31 Jul 2002
Posts: 1660
Location: Greece

PostPosted: Sat Aug 07, 2021 6:42 pm    Post subject: Reply with quote

I'm still waiting for a solution to the problem from KORG!
How much time it took to KORG to fix the problem, space girl?

Regards,
Dimitris
_________________
KORG PA5X 76 + PaAS - KORG PA1000 (NEW) -KORG NAUTILUS 73 (NEW) - KORG EK-50 - KAWAI VPC1
Back to top
View user's profile Send private message
KK
Platinum Member


Joined: 13 Oct 2016
Posts: 1416

PostPosted: Sat Aug 07, 2021 8:24 pm    Post subject: Reply with quote

In my case, it took only live 4 or 5 working days, but it was before the pandemic so currently there still might be less personnel available, etc.
_________________
Shhh  My Kronos 7 Cool
Back to top
View user's profile Send private message
soarsco



Joined: 29 Jun 2021
Posts: 27

PostPosted: Tue Aug 10, 2021 12:23 am    Post subject: Reply with quote

Well, once I found the initial reply from Korg in my spam folder ( only a day or so ), they updated my account the next day. So my issue is now resolved.
Back to top
View user's profile Send private message
dimitris
Platinum Member


Joined: 31 Jul 2002
Posts: 1660
Location: Greece

PostPosted: Tue Aug 10, 2021 10:10 am    Post subject: Reply with quote

Well, the problem solved by KORG!!!

Regards,
Dimitris Very Happy Very Happy
_________________
KORG PA5X 76 + PaAS - KORG PA1000 (NEW) -KORG NAUTILUS 73 (NEW) - KORG EK-50 - KAWAI VPC1
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Korg Forums Forum Index -> Korg Kronos All times are GMT
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group