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XE20 - noisy keys
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Mainiax



Joined: 16 Jan 2021
Posts: 4

PostPosted: Fri Jan 22, 2021 3:22 pm    Post subject: Reply with quote

Getting a replacement sent, should have it in a week.
Retailer agreed that the key noises didnt seem right.
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abeardneglected



Joined: 09 Oct 2020
Posts: 9

PostPosted: Fri Jan 22, 2021 10:17 pm    Post subject: Reply with quote

Well, the keyboard is back in my room now. The repair shop said they called Korg again and went through my video and Korg refused the replacement: "unfortunately since the tech and the KORG service department was unable to identify a manufacturer defect they are not going to be able to provide a warranty replacement."

Since I have now had two with the same issue, I guess the replacement may not have made a difference anyway. But it sounds like Korg doesn't think this is an issue.
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abeardneglected



Joined: 09 Oct 2020
Posts: 9

PostPosted: Fri Jan 22, 2021 10:18 pm    Post subject: Reply with quote

Mainiax wrote:
Getting a replacement sent, should have it in a week.
Retailer agreed that the key noises didnt seem right.


Nice! Let us know how the replacement does!
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PatrickD
Full Member


Joined: 28 Nov 2003
Posts: 222
Location: Yakima Washington

PostPosted: Thu Dec 23, 2021 9:02 pm    Post subject: Reply with quote

So did you get this resolved or did KORG become Casio? Well OOPS i just purchased a Casio PX560. Nice Board
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