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Csmellon
Joined: 08 Oct 2015 Posts: 11
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Posted: Thu Jan 07, 2021 9:32 pm Post subject: How to get a response from Korg Support |
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I have been posting and submitting a help request from support on the XE20.
Crickets.
Is there a trick or secret [to me] way to get a response?
or if anyone knows the answer to my question:
Could not find how to set or change the type of effect on a sound, only the volume on an effect already in place. The ek-50 has a button to change effects, the XE20 does not.
Looked through all the faqs, videos and manuals.
Tried many, any combinations of keys.
any guidance is appreciated. |
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GregC Platinum Member
Joined: 15 May 2002 Posts: 9451 Location: Discovery Bay (San Francisco Bay Area)
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Posted: Thu Jan 07, 2021 11:04 pm Post subject: |
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what country ? what email address did you write to ?
here in the US, this team does a decent job, about a 3-4 day average:
support@korgusa.com _________________ Kronos 88. MODX8
Achieve your musical dreams
https://soundcloud.com/user-898236994 |
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Csmellon
Joined: 08 Oct 2015 Posts: 11
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Posted: Fri Jan 08, 2021 1:35 am Post subject: |
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United states.
Went through their portal online.
Will try their email.
Thank you for the suggestion.
Craig |
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Soundsgood Junior Member
Joined: 09 Jan 2005 Posts: 91 Location: Stockholm, Sweden
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Posted: Fri Jan 08, 2021 7:11 am Post subject: |
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Have you read page 17 in the manual, ” Applying effects”?
Maybe that is what you are looking for. _________________ ASM Hydrasynth, Roland Fantom 7, Korg T1, Korg Kross 61, Korg Krome 73, Korg Wavestate, Korg Minilogue XD, Korg Opsix,
Korg Electribe II S, Korg Wavestation A/D, Roland JD-XI, Korg MS-20, Korg Karma, Korg Dsm-110, Korg Elecribe Sampler 2, Nord Wave 2, Nord Stage 3, Nord Electro 6,
Nord Drum 3, Waldorf Blofeld, Roland D-550
iPad, Roland-D05, Elekrtron Digitakt, Elektron Digitone, Novation Peak
A lot of cumputer stuff! |
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Csmellon
Joined: 08 Oct 2015 Posts: 11
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Posted: Fri Jan 08, 2021 7:41 am Post subject: |
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Thank you for the suggestion.
If I understood and did correctly, page 17, I can change the level of the effects, but no way to select which effect (phase, delay, wah...).
The ek-50 has a button for effects, not the xe20. Must be a setting I did not stumble across. |
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GregC Platinum Member
Joined: 15 May 2002 Posts: 9451 Location: Discovery Bay (San Francisco Bay Area)
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Posted: Fri Jan 08, 2021 6:36 pm Post subject: |
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Csmellon wrote: | Thank you for the suggestion.
If I understood and did correctly, page 17, I can change the level of the effects, but no way to select which effect (phase, delay, wah...).
The ek-50 has a button for effects, not the xe20. Must be a setting I did not stumble across. |
page 17:
Applying effects
Each keyboard set contains two effects (effects 1 and 2), which change the final output depending on the amount of sound that is sent through the effects (the send level).
Note: Depending on the type of effect, the change in sound may not be too noticeable.
1. Press the SETTING/[MEDIA] button.
2. Press the CATEGORY buttont/uto select from the P14–21 effects (for effect 1 or and the part to which the effect will be applied (lower, upper 1–3), on the screen.
Does this not work ? The manual makes it sound simple _________________ Kronos 88. MODX8
Achieve your musical dreams
https://soundcloud.com/user-898236994 |
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Csmellon
Joined: 08 Oct 2015 Posts: 11
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Posted: Fri Jan 08, 2021 7:20 pm Post subject: |
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This is simple and works to set the volume of the effect, but not to select the effect type.
i could be missing something right in front of me.
Thank you for your reply |
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Csmellon
Joined: 08 Oct 2015 Posts: 11
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Posted: Fri Jan 08, 2021 7:23 pm Post subject: |
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The ek-50 has a button to change the effect type. Since the xe20 is based on the ek-50, and there is no dedicated button for effects, I was hoping to find a menu option somewhere.
Note on the xe20, when you do change the level settings, it does not say the type of effect, just the channel and effect 1 or 2. |
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GregC Platinum Member
Joined: 15 May 2002 Posts: 9451 Location: Discovery Bay (San Francisco Bay Area)
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Posted: Fri Jan 08, 2021 7:39 pm Post subject: |
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Csmellon wrote: |
Note on the xe20, when you do change the level settings, it does not say the type of effect, just the channel and effect 1 or 2. |
" just the channel and effect 1 or 2"
did you try to toggle from effect 1 to effect 2 on the channel ?
and vice versa ? _________________ Kronos 88. MODX8
Achieve your musical dreams
https://soundcloud.com/user-898236994 |
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Csmellon
Joined: 08 Oct 2015 Posts: 11
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Posted: Sat Jan 09, 2021 12:22 am Post subject: |
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There is a different ‘category’ for each combination of lower, upper (1,2,3] and effect 1&2. For each of these categories, only the level of the effect is controllable.
I tried the shift button in combination to no avail.
I am beginning to think it is an issue between the keyboard and chair 😀
I really appreciate your ideas.
Craig |
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Kevin Nolan Approved Merchant
Joined: 04 Dec 2005 Posts: 2524 Location: Dublin, Ireland
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Posted: Sat Jan 09, 2021 3:39 pm Post subject: |
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Just to say - Korg UK have always been BRILLIANT at user support.
I'm in Dublin, Ireland - and over the years - Korg UK have been, as said, wonderful.
Incredibly polite - and caring. I kid you not. On the multiple occasions I've bought spare parts for synths, and had to ring them - I've found their staff to be nothing short of - lovely! I mean - they give a damn! They are friendly - almost 'happy' - it's a true delight to deal with them. Even on occasions when they didn't have some spare parts - they'd check with Korg Japan to be sure to be sure...
Even their senior technical staff - when enquiring about the ARP2600 last year - they were responsive, sympathetic to my plea to try to find one, and so on.
Countrless instances - and just wonderful service every single time - and I'm nobody special - just a project studio owner / part time media composer. |
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Csmellon
Joined: 08 Oct 2015 Posts: 11
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Posted: Sat Jan 09, 2021 11:15 pm Post subject: |
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Thanks. I’ll give it another week due to the holidays, then try again if needed. |
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