Korg Forums

MIDI Life Crisis · Joined: 18 Apr 2020 Posts: 3 Location: Los Angeles

I setup my new Korg account and the migration coupons set the price at zero but when i go to check out the site returns a message that says "invalid amount." I downloaded the M1 plugin from the Korg site, it went into demo mode and I've lost the M1 I paid for.

I still have my Wavestation plug working and didn't use the M1 much. I'd be tempted to just rebuy the package but if they're not supporting customers, that's a no deal. I'd work around it. If i knew where they kept the authorization I could TimeMachine back to it? I checked the install receipt but couldn't find anything. I also tried redownloading the old version and reinstalling but the authorization is gone for M1 and demo mode is all it wants to do.

Any help appreciated. Thanks. MLC

(UPDATE FROM KORG:

MartinHines · Posted: Sun Apr 19, 2020 5:05 am Post subject:

I would suggest contacting Korg USA Support. They can work with Japan to sort out your problem
_________________
** KORG Product Support Contacts **
(they support BOTH hardware and software)

Korg USA Product support -- https://www.korgusa.com/contactus (For fastest service I would suggest calling them on the phone)

Outside the U.S. contact your Korg Country Distributor -- https://www.korg.com/us/corporate/distributors/

MIDI Life Crisis · Joined: 18 Apr 2020 Posts: 3 Location: Los Angeles

THanks. Done.

MIDI Life Crisis · Joined: 18 Apr 2020 Posts: 3 Location: Los Angeles

From KORG. It works. I wish it was a little more obvious on the migration page. Now to order the Wavestat...

"Hello,

Thank you for contacting us.

Do not enter credit card information for free migration products.
You can check out by selecting No Payment Method.
The licenses for KORG Legacy Collection and KORG Collection are separate.
Therefore, installing the latest version from KORG Software Pass will invalidate your previous license.

Best regards,
KORG app team"