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karmathanever
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Joined: 12 Jan 2004
Posts: 10400
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 Posted: Mon Jul 11, 2016 7:41 am Post subject: |
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Hi Johnnie - what a nightmare!!!!
You should consider referring them to this forum topic.
It is clearly a manufacturing fault/weakness.
You have a decent supplier - hopefully all will be good.
Let us know your progress.
Pete 
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johnnie
Full Member
Joined: 05 Mar 2013
Posts: 201
Location: norfolk England
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| Posted: Mon Jul 11, 2016 9:03 am Post subject: |
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| karmathanever wrote: | Hi Johnnie - what a nightmare!!!!
You should consider referring them to this forum topic.
It is clearly a manufacturing fault/weakness.
You have a decent supplier - hopefully all will be good.
Let us know your progress.
Pete |
Hi Pete The supplier is BONNERS MUSIC Eastbourne UK a really caring customer orientated shop/company who have already informed me this morning that my 4X is on route to Korg UK. I already sent Bonners a splash of Sam's picture and the link to this thread. Johnnie
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karmathanever
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Joined: 12 Jan 2004
Posts: 10400
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| Posted: Tue Jul 12, 2016 11:10 am Post subject: |
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Ah!! Bonners - they look pretty decent even from their youtube demos
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keith-helen
Senior Member
Joined: 28 Jan 2008
Posts: 275
Location: brighton, u.k
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| Posted: Tue Jul 12, 2016 12:28 pm Post subject: bonners |
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I have dealt with Bonners for many years and can say quite honestly that they have always been very very helpful.
I would not go anywhere else.
Regards
Keith Lawton
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keith lawton
76 PA4X ,yamaha Qy100, Band in a box, FL studio and a right handed banjo I am left handed!!
previous Yamahas, Technics KN800 KN 1000 Roland G800 and G1000, Korg M1,i3, i30HD PA 80 PA 800,
and PaAs have now got left handed banjo |
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DonM
Platinum Member
Joined: 06 Apr 2002
Posts: 1150
Location: Benton, LA
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| Posted: Fri Jul 22, 2016 3:27 pm Post subject: |
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I'm wondering when and if Korg is going to address this!
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johnnie
Full Member
Joined: 05 Mar 2013
Posts: 201
Location: norfolk England
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| Posted: Sat Jul 23, 2016 5:50 am Post subject: |
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| DonM wrote: | | I'm wondering when and if Korg is going to address this! |
I have been told on Friday by Bonners that my 4X is en-route to me from Korg.
Apparently Korg UK have sent a report to Korg Italy after replacing the screen mechanism. That is about all I know at the moment but I will keep you posted.I haven't had any personal contact with Korg UK over this as Bonners have dealt with this on my behalf.
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DonM
Platinum Member
Joined: 06 Apr 2002
Posts: 1150
Location: Benton, LA
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| Posted: Sat Jul 23, 2016 3:03 pm Post subject: |
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I thought Paulo was getting involved. ?
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Paolo@Korg
Korg Italy
Joined: 07 Dec 2002
Posts: 1090
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| Posted: Sat Jul 23, 2016 8:44 pm Post subject: |
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Don,
We are following this issue with the help of our distributors and service centers.
Paolo |
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DonM
Platinum Member
Joined: 06 Apr 2002
Posts: 1150
Location: Benton, LA
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| Posted: Sat Jul 23, 2016 11:06 pm Post subject: |
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Thank you! What action should I take to get mine repaired?
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DonM |
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johnnie
Full Member
Joined: 05 Mar 2013
Posts: 201
Location: norfolk England
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| Posted: Mon Jul 25, 2016 5:34 am Post subject: |
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| Paolo@Korg wrote: | Don,
We are following this issue with the help of our distributors and service centers.
Paolo |
Paolo please notify your service centres not to assume the screen was damaged by the owner/operator as it was me in the first instance but consider it is a fault in the manufacture of the product and should be covered by warranty. My 4X had to be returned back to Korg UK twice because of this assumption. Johnnie
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iOpus
Full Member
Joined: 26 Nov 2008
Posts: 108
Location: МКД
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| Posted: Sat Aug 06, 2016 10:18 am Post subject: |
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| Paolo@Korg wrote: | Don,
We are following this issue with the help of our distributors and service centers.
Paolo |
Hi Paolo.
Pls tell me what about users who do not have guaranty and (good) service in country for keyboards. My screen also doesn't lock.
Is it possible to find some manual for self repair.
Thx.
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Korg X3
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Korg PA5x 61 Musician, computer scientist and electronic engineer |
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johnnie
Full Member
Joined: 05 Mar 2013
Posts: 201
Location: norfolk England
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| Posted: Sat Aug 06, 2016 12:50 pm Post subject: |
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| iOpus wrote: | | Paolo@Korg wrote: | Don,
We are following this issue with the help of our distributors and service centers.
Paolo |
Hi Paolo.
Pls tell me what about users who do not have guaranty and (good) service in country for keyboards. My screen also doesn't lock.
Is it possible to find some manual for self repair.
Thx. |
Good point what about iopus suggestion for home repair???or at the very least at dealer level I was without my 4X for over a month
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DonM
Platinum Member
Joined: 06 Apr 2002
Posts: 1150
Location: Benton, LA
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| Posted: Sat Aug 06, 2016 2:16 pm Post subject: |
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Yes, it is a shame. I'm not sure what to do at this point.
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johnnie
Full Member
Joined: 05 Mar 2013
Posts: 201
Location: norfolk England
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| Posted: Sat Aug 06, 2016 5:51 pm Post subject: |
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| DonM wrote: | | Yes, it is a shame. I'm not sure what to do at this point. |
As this now seems to be a manufacturing problem Korg should repair your 4x as it is a component failure and seems to be a widespread problem. Lets say like a factory recall
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Paolo@Korg
Korg Italy
Joined: 07 Dec 2002
Posts: 1090
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| Posted: Sun Aug 07, 2016 9:48 am Post subject: |
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Hi, at the moment the only thing I can tell is to refer to an authorized service center. There are no instructions for self repair available. The issue is still under observation.
Paolo |
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