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EnjoyRC · Last edited by EnjoyRC on Fri Sep 14, 2012 4:31 pm; edited 1 time in total

Looks like it's time to contact Korg USA.

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Korg (Kronos 88, RK-100S 2), Behringer DeepMind 12, Roland (GAIA, A-800-Pro)

mathieumaes · Senior Member Joined: 10 Dec 2011 Posts: 430

It can happen, even with the almight Kronos.

btw, this doesn't need to be a problem with the screen. It might as well be the motherboard or GPU that causes those lines... Let them worry about that, though!
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Old gig setup: Yamaha S90, Roland Fantom XR, Hammond XM-1, M-Audio Axiom 61
2011 gig setup: Korg Kronos 88

EnjoyRC · Posted: Fri Sep 14, 2012 4:29 pm Post subject:

Always a good side to every situation... right?

Now they have to completely open my Kronos for the repair. For just the charge of the SSD kit, they will install it for minimum charge. They put the RAM in for free back when they did the keybed replacement. So after this repair, my Kronos will be a Kronos X. Sweeeet!!!
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Korg (Kronos 88, RK-100S 2), Behringer DeepMind 12, Roland (GAIA, A-800-Pro)

Stevesan · Posted: Fri Sep 14, 2012 11:04 pm Post subject:

This exactly happened to me. (Yellow line though). At first it was one. Then there was two.

It was a hardware fault. Screen replaced. Me lived without Kronos for three weeks. Very sad.

Mine is back now though, good as new. So there's a happy ending in sight for you aswell!

http://www.korgforums.com/forum/phpBB2/viewtopic.php?t=74483
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Korg Kronos 88 - Roland RG-1F digital grand - Yamaha Tyros. My first Korg was the original M1 back in 1989 (I think it was at least). Oh my, time flies!

EnjoyRC · Posted: Fri Sep 21, 2012 12:27 pm Post subject:

It is the screen itself that is defective. After the diagnosis, it was time for the shop to order the replacement parts. Ouch!!! Screen is back ordered till the end of October. Rolling Eyes

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Korg (Kronos 88, RK-100S 2), Behringer DeepMind 12, Roland (GAIA, A-800-Pro)

EnjoyRC · Posted: Fri Sep 21, 2012 12:28 pm Post subject:

EnjoyRC · Posted: Tue Mar 19, 2013 11:40 am Post subject:

Update: Remember I took my Kronos 88 in for warranty repair in September of 2012. They identified the screen was defective. They informed me that one was ordered from Korg. Since the keyboard was still operational, they said I could take my keyboard and use it until the new screen arrived. It is now March of 2013 (6 months later) and I'm still waiting for the repair to happen. I don't believe it's at the fault of the repair location. I believe they are still waiting for the screen from Korg. I've called about once a month to check on their progress. I wonder how long it takes to ship a screen?
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Korg (Kronos 88, RK-100S 2), Behringer DeepMind 12, Roland (GAIA, A-800-Pro)

1jordyzzz · Posted: Tue Mar 19, 2013 1:36 pm Post subject:

OMG you should go to another store if you could... They didn't take the problem seriously i think..

Anyway, how is your kronos now? still has the lines on it??
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Love my kronos 88 Very Happy

Love my yamaha psr s910 as well

Korg Kronos 88, Yamaha PSR s910, Korg C720, Yamaha DTX 520, Focusrite Scarlett 18i6, a pair of Yamaha HS80 in (soon not to be) an unproperly treated room..

lonelagranger · Senior Member Joined: 17 Feb 2009 Posts: 291

I think that is outrageopus. I would have been screeming at Korg. We cannot let companies continue to treat customers so disdainfully after they have collected a large amount of money from them at the time of the initial purchase. Korg is not alone in this outrageouls behavior. We as customers must make manufacturers responsible for their products and provide warranty service on a timely basis. I really feel for your situation. I think you have been more than patient. I think you should try climbing the Korg corporate ladder and find someone to help you. Letting you sit their with a defective screen for a half year is crazy. I own a Kronos x 88 note, and if they treated me that way I would make their life as uncomfortable as they have made mine. I am 66 so I come from a time when I know what good service is. They are not doing right by you. Make some noise.

I hope you keyboard is fixed to your satisfaction ASAP. Good luck to you.

GregC · Posted: Tue Mar 19, 2013 2:06 pm Post subject:

EnjoyRC · Posted: Tue Mar 19, 2013 3:22 pm Post subject:

lonelagranger · Senior Member Joined: 17 Feb 2009 Posts: 291

GregC · Posted: Tue Mar 19, 2013 7:11 pm Post subject:

lonelagranger · Senior Member Joined: 17 Feb 2009 Posts: 291

You get the type of serivce that you are willing to accept. That is all I can say.

Ojustaboo · Posted: Wed Mar 20, 2013 12:59 am Post subject: