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jerrythek Platinum Member
Joined: 28 Jan 2002 Posts: 2931
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Posted: Wed Aug 13, 2008 7:48 pm Post subject: Replacement buttons (worn text) |
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This message is for US owners of the M3 who have worn text on some of their buttons:
We have received new replacement parts from japan. If you send an email to support@korgusa.com with the buttons that have text worn off we will send you replacements free of charge. and simple instructions how to do it. Please provide the button names and your mailing info.
Also, please do not try to order multiples or whole sets to hoard. We are glad to help anyone out, but ask that you only replace actual worn buttons.
Sorry for the problem in the first place, and for the long wait while we resolved this issue.
regards,
Jerry |
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DrWho Platinum Member
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Joined: 26 May 2003 Posts: 1930 Location: CT - USA
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keys59
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Joined: 11 Oct 2007 Posts: 7
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Posted: Fri Aug 15, 2008 4:09 am Post subject: |
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Thank you ,Thank you ..
I have 9 button on my M3 that are worn ...
This is great news.!!
I was thinking that I was out of luck with this button thing
Thank you korg for stepping up and doing the right thing ... ![Very Happy](images/smiles/icon_biggrin.gif) _________________ yamaha motif sx7, Korg M3/Radias EXB/KorgM3R/Korg Prophecy/Roland V-Synth/Roland Fantom X8/Roland JV1080/Yahmaha SY99/Nunedo 3.2/Reason 4.1/RMX/FM8/Korg M1 Pugin/2Motu MTP AV/Motu 2480/DAW AMD4200,2TB of HD/Roland VS-1680/Radias-R/Alesis QSR/Alesis S4/Mackie ONYX 24-4/Korg wavestation SR/Axion 61/Roland DS90 Monitor |
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vectorsynth
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Joined: 02 Mar 2008 Posts: 38 Location: Germany
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Posted: Sat Aug 16, 2008 6:46 pm Post subject: |
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That's good news for our comrades.
I wonder if there is any similiar service for the european users out there ? Or do we have to send the kbd / module in ? _________________ Korg M3-73 EXB Radias, Triton Extreme 76, Korg Karma, Wavestation EX, Trinity, m1 |
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keys59
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Joined: 11 Oct 2007 Posts: 7
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Posted: Thu Aug 21, 2008 11:50 pm Post subject: |
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Hi All ...
I just got new Replacement buttons for my M3 from korg ...I can not remove the old buttons with out having to open up the M3..and taking it all apart to got to the buttons...has anyone here replace any buttons yet ???
Thank U _________________ yamaha motif sx7, Korg M3/Radias EXB/KorgM3R/Korg Prophecy/Roland V-Synth/Roland Fantom X8/Roland JV1080/Yahmaha SY99/Nunedo 3.2/Reason 4.1/RMX/FM8/Korg M1 Pugin/2Motu MTP AV/Motu 2480/DAW AMD4200,2TB of HD/Roland VS-1680/Radias-R/Alesis QSR/Alesis S4/Mackie ONYX 24-4/Korg wavestation SR/Axion 61/Roland DS90 Monitor |
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bkboy Full Member
Joined: 18 Jan 2007 Posts: 115
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Posted: Tue Sep 09, 2008 11:17 pm Post subject: |
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While this is a good move by Korg, I think it would have been better if Korg actually issued a Revision 2 version of buttons with laser etch text on them and then have them replaced free at an authorized center. What is the guarantee that the replacement buttons won't fade off?
I have no faded text on my M3 buttons because I press the buttons from the edges...lol...and my friends laugh about it all the time...ofcourse i use the data scroll wheel and the slider a lot more than the 'up arrow' 'down arrow' switches or number buttons...
Good too see the M3-lite, i.e. M50 has text outside of the buttons... |
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mile
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Joined: 06 Sep 2007 Posts: 27 Location: Serbia
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Posted: Thu Sep 18, 2008 12:55 am Post subject: Suggestion |
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I read about problem with the print on buttons, and solve that on my way before it's happened on my M3!
Actually, I put transparent tape (I raze it square shape 9x13mm) on every button.
I put the pictures on Karma-Lab site forum.
http://www.karma-lab.com/forum/showthread.php?p=72158#post72158 _________________ Korg Trinity V3, Korg Pa3X, Korg M3 - 61 *EXB Radias, Korg Radias, Yamaha S90 ES |
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Grapite Full Member
Joined: 14 Mar 2003 Posts: 145
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Posted: Wed Sep 24, 2008 8:11 pm Post subject: |
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Jerry,
How long is the expected wait to receive the replacement buttons after ordering?
Regards
Last edited by Grapite on Sat Sep 27, 2008 4:01 pm; edited 1 time in total |
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Lorenzo Platinum Member
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Joined: 07 Sep 2002 Posts: 3681 Location: Italy
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Posted: Thu Sep 25, 2008 9:16 am Post subject: |
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don't have an M3 but this is a great great news from korg. Compliments!
regards, Lorenzo _________________ http://www.synthaddicted.com |
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Grapite Full Member
Joined: 14 Mar 2003 Posts: 145
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Posted: Wed Oct 01, 2008 6:53 pm Post subject: |
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OK, I didn't get far with my question, so I'll ask anyone who has ordered the replacement parts and received them, how long was the wait for the buttons? and yes, I ordered them some weeks ago or I wouldn't be asking.
Regards |
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Trinity2112 Platinum Member
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Joined: 20 Feb 2002 Posts: 579 Location: Delaware, USA
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Posted: Fri Oct 03, 2008 7:19 pm Post subject: |
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Both myself and my friend in NY got them in about 3-4 days after requesting them.
FYI - The new buttons have a dull matte finish as oppsoed to the original smooth "glassy" finish. I've already noticed the corner of the new buttons showing signs of wear. _________________ Current Korg Lineup: Kronos 61, Oasys 76 · M3-61/RADIAS · Trinity Plus/HDR · 01/WFD · 01R/W · X3R · M3R · Wavestation EX · Wavestation SR · Triton Rack/MOSS · Z1EX · TR-Rack · Karma · D3200 · iM1 · iWavestation · iMono/Poly
Other Synths: Berhinger Deepmind 12 · iProphet · Moog Model D
Dearly departed: X3 |
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Grapite Full Member
Joined: 14 Mar 2003 Posts: 145
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Posted: Fri Oct 03, 2008 7:28 pm Post subject: |
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Thanks for the reply, appreciate it, I guess I slipped through the cracks again. I just contacted them again, hope it will do something.
Regards |
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Grapite Full Member
Joined: 14 Mar 2003 Posts: 145
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Posted: Tue Oct 14, 2008 7:29 pm Post subject: |
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Well more than a week goes by.....nothing, contacted them again.....nothing, the sad part about this is I live in the same state as customer service! It's all in the details, right? Normally I wouldn't waste my time, but the buttons look like crap, and I just want it to look the same as it did, the clincher is I even offered to pay!
Regards |
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jerrythek Platinum Member
Joined: 28 Jan 2002 Posts: 2931
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Posted: Tue Oct 14, 2008 10:06 pm Post subject: |
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Ok, you and I spoke and your buttons are in the mail. Sorry to have let you "slip through the cracks".
Regards,
Jerry |
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Grapite Full Member
Joined: 14 Mar 2003 Posts: 145
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Posted: Wed Oct 15, 2008 2:11 am Post subject: |
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Great, let you know how it goes.
Regards |
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